AlarmPoint has just released a new integration for BMC Remedy 7.6 Incident Management as well as AlarmPoint Mobile Gateway.

The integration allows access to the most recent release of Remedy from a mobile workbench, reflecting all the tabs and functionalities of Remedy ITSM 7.6 by using a secure web browser, accessible from any Smartphone. AlarmPoint Mobile Gateway provides real-time, two-way interaction with Remedy ITSM 7.6 from any remote location allowing to own and take remote action on incidents.

When an incident is assigned, users can own it immediately or access more information from any mobile device. Users have the same range of options as they would have at their console, including the ability to change the impact, create a note, resolve the incident by entering resolution text and look up reason codes. Users can also create new incidents, query existing incidents, or create lists of incidents that are needed to take action, for example, those that have a high priority.

For more information on AlarmPoint for BMC Remedy ITSM 7.6 and AlarmPoint Mobile Gateway, visit http://www.alarmpoint.com/products/integrations/bmc-software/

Don't miss AlarmPoint sponsoring and presenting at the upcoming BMC Technology Day in San Jose.

Date: Thursday, Dec. 10, 2009

Time: 9 a.m. - 6:00 p.m.

Location: Hotel Valencia Santana Row, 355 Santana Row, San Jose, CA 95128

Register Now!

 Join BMC Software for a diverse day of learning targeted to all levels within IT. At this all-day event, you can network with partners, peers, and customers, gather tips and tricks, and even learn how dynamic solutions and products can help you better manage IT.

 There is no fee to attend, but you must register. View the agenda and reserve your seat today.

 Highlights of this diverse agenda:

• Learn how to simplify and automate with Business Service Management: Paul Avenant, VP, ESM Products & Strategy, BMC Software
• Get best practices for service resource planning
• Learn how to achieve continuous compliance
• Virtualization: Lifecycle management, Cloud computing, capacity planning
• Join afternoon breakout sessions with IT experts

 For more information, please contact Colleen Murphy. Colleen_murphy@bmc.com

Thank you to those of you who were able to make the webinar yesterday, Automate the Delivery of Business Critical Events and Improve Response times by Over 40%, we had a great turnout. For those that were unable to attend, the recording is now available: Download Now.
In the webinar, we discussed how AlarmPoint and BMC automate the process of targeting, delivering and escalating alerts to the person who can best resolve them enabling improved response times accountability and audibility, Covering how organizations can:

• Automate dispatch and incident assignment processes
  • Reduced time to event ownership on average of 85%
• Reduce Mean Time to Repair
  • Cost reduction of up to $1,000,000 / yr by reducing the notification element of incident resolution time by an average of 80%.
  • Increased SLA compliance by reducing time from ticket creation to ticket close by over 40% increasing margins in the upwards of $800,000/yr.

• Eliminate unnecessary calls into help desk
  • Proactive notification saves millions of dollars in manual callouts and drastically reduced calls into helpdesk

  For those of you that missed it, you can now watch a recorded version of the Webinar online. If you have comments or questions, contact your BMC Sales Rep or email sales@alarmpoint.com.

AlarmPoint has just released Mobile Gateway integrations for BMC Remedy 7.5 for both Incident and Change Management. That means you can access the most recent releases of Remedy from a mobile workbench using AlarmPoint’s Mobile Gateway. 

The Mobile Gateway mirrors all the tabs and functionalities of Remedy by using a secure web browser, accessible from any Smartphone. Real-time two-way interaction from the phone to Remedy allows you to not only own an incident or change, but to take action.

For Change Managers, Mobile Gateway gives you the power to view new changes, get more information, accept or deny changes, or add notes right from a web-enabled mobile device. So even if you can’t get to your computer, you have full access to all the information you need to get critical changes through in a timely manner. Often a few individuals stuck in meetings become a bottleneck in Change Management. The Mobile Gateway can eliminate that problem.

AlarmPoint’s Mobile Gateway works in a similar way for Incident Management. The Alert Management platform will assign you an incident, and  you can own it immediately or get more information about it on your BlackBerry, iPhone, Treo or any other Smartphone. Once you own an incident, you have exactly the same range of options as you’d have at your computer: change the impact, create a note, resolve the incident by entering resolution text and looking up reason codes. Beyond that, you can create new incidents, query existing incidents, or create lists of incidents that you may need to take action on, like those that have a high priority.

To see an example of what this looks like in Remedy 7, watch this 5 minute video. If you’re a current AlarmPoint customer or thinking of becoming one, find out more about these integrations at our community site, AlarmPoint Connect.

AlarmPoint is also going to be pushing out new releases for other versions of Remedy in the coming weeks, so keep an eye out.

Missed the last BMC Technology Day in Texas? Don’t worry! There’s still an opportunity to attend more AlarmPoint sponsored BMC events. Two more BMC Tech Days are scheduled in Seattle and Portland on September 15 and 16, respectively.

Much like previous Tech Days, BMC has brought in a number of speakers to address subjects including how Alert Management can accelerate event resolution and cut costs, how to protect your database against attack, and how to better align business with IT. Other subjects range from Virtualization Management to service automation and support.

AlarmPoint will be there to explain why Alert Management is the critical missing link in ITSM, meet with customers and answer questions. AlarmPoint integrates out-of-the box with BMC products like Remedy, CONTROL-M, Performance Manager, Service Desk Express and Event and Impact Manager, so we’ll demonstrate how an Alert Management platform and Mobile Gateway can impact and accelerate all areas of IT operations.

Tech Days are completely free, but you do need to register to attend. Register for Portland or Seattle Tech Days before they fill up!

Join BMC Software and AlarmPoint Systems for a joint webinar to learn how companies currently use Alert Management to reduce or eliminate business impacting events by accelerating IT’s ability to respond to new events. Alert Management can speed up IT's response to Incident, Change and Service Management issues by 85% by intelligently targeting alerts about critical events to the right people at the right time.

The next BMC and AlarmPoint webinar takes place August 19 at 11am CDT. Register now.

I’ll be giving real-world examples of how companies save millions annually by reducing business impacting events using an Alert Management platform, including:

• A major retailer saved an estimated $8M by accelerating the resolution of product recalls by 70%
• A European services firm reduced critical incidents by 35% in the first 6 months
• A major US government research organization reduced the cost of maintaining their help desk by more than $1.9M per year
• A Fortune 500 manufacturer saved $700,000 per year and cut incident response time by 85%

I hope you’ll join us to learn how you can use Alert Management to lower incident response times and reduce the risk of business-impacting events.