Announcing the First in AlarmPoint’s New Webinar Series

Posted At : February 2, 2010 8:50 AM | Posted By : Troy McAlpin
Related Categories: ITSM, Webinar

AlarmPoint is beginning a new webinar series exclusively for IT Service Management and IT Help Desk professionals next week. The first of them is for ITSM:

Amplify the Relevance of IT Service Management

Many service support organizations struggle with how to automate mundane tasks, increase ticket closure rates and prevent escalations. Find out how organizations can implement five leading best practices to increase the relevance of the support function and ultimately reduce costs and increase satisfaction. This complimentary webinar will cover how increasing the relevance of Service Management also leads to additional funding, achievement and contribution to the goals of your organization.

Join to hear how:

Targeted, role-specific alerts eliminate mundane tasks & minimize the number of people required to resolve an incident by up to 80%
Self-service capabilities allow each team to manage assignments and schedules, improving response times by 85%
Real-time mobile access to BMC, HP, IBM and CA systems from a variety of mobile devices including BlackBerry, iPhone and Droid, reducing resolution time by up to 50%

Register today to learn how Alert Management enables you to increase the effectiveness and relevance of IT Service Management across the enterprise.

Date: Wednesday, February 10, 2010

Time: 8:00am PDT (11:00am EDT, 4:00pm GMT)

>> Register Now

Check back for updates on the next in the series.