Five Ways to Increase Operational Efficiency with Alert Management

AlarmPoint was featured in a recent publication, IT Today, talking about best practices and 5 logical steps to effective Alert Management – below is a quick excerpt as well as a link to the full article:

Five Ways to Increase Operational Efficiency with Alert Management

The current state of IT systems management across the enterprise is a combination of automated and manual processes. Companies are doing their best with this arrangement, but they realize that they could be doing better. When events occur that can impact the business, many companies rely on manual procedures and mass notifications to identify and notify employees who can resolve the issues.  If the appropriate employee is found but isn't on site, he or she needs the systems and tools to work effectively from a remote location. Without them, time is lost, critical events may remain unresolved, and companies risk failing to fulfill their service-level agreements, including the provision of satisfactory service back to the business. There is a way to improve IT systems management without disrupting existing processes.
An alert management platform empowers companies to target actionable information from IT applications and systems automatically to the employee who can resolve the issue - escalating as necessary. Effective alert management provides the tools to access internal systems and address events from a mobile workbench as well as resolve issues from any web-enabled mobile device such as the BlackBerry or iPhone. Process acceleration and service improvements can help resolve incidents an average of 40 percent faster, saving up to millions of dollars annually.
There are five ways that implementing alert management can immediately increase operational effectiveness across the enterprise, including process and efficiency improvements in incident, service, and change management, while significantly reducing costs…

Check out the rest of the IT Today article for more information on filling the gap in how organizations pass information and communicate with their customers at http://www.ittoday.info/Articles/Alert_Management.htm